Terms & Conditions

Last updated: 24 July 2026

These Terms & Conditions apply to your use of riseaudiogear.com and purchases made from Rise Audio Gear Ltd.

Please read them before placing an order.

1. About Us

This website is operated by:

Rise Audio Gear Ltd
20 Lambeth Walk
Stamford
England
PE9 1BQ

Company number: 16811089
Email: info@riseaudiogear.com

References to “Rise Audio”, “we”, “us” and “our” mean Rise Audio Gear Ltd. References to “you” and “your” mean the person using this website or placing an order.

2. Using Our Website

You may use this website only for lawful purposes.

We may update, suspend or withdraw parts of the website where reasonably necessary. We do not guarantee that the website will always be available or free from technical errors.

You are responsible for ensuring that the information you provide when placing an order is complete and accurate.

3. Products

We aim to describe and photograph every product accurately. Colours and finishes may appear slightly different depending on lighting, photography and screen settings.

Products containing solid walnut are made using natural wood. Variations in grain, colour, tone and pattern are expected and make every product unique. Natural variation alone is not considered a fault.

Measurements and weights are approximate unless expressly stated otherwise.

Compatibility information is based on product dimensions and information available from manufacturers. You are responsible for checking that a product is suitable for your equipment and space before ordering. Contact us before purchasing if you are unsure.

We do not currently offer custom-made or personalised products.

4. Orders

Placing an order constitutes an offer to purchase the products in your basket.

After ordering, you will receive an order acknowledgement. This confirms that we have received your order but does not necessarily mean that it has been accepted.

Your order is accepted when we send confirmation that it has been dispatched. At that point, a contract is formed between you and Rise Audio Gear Ltd.

All orders are subject to availability. If we cannot fulfil an order, we will contact you and issue a full refund for any unavailable products.

We reserve the right to refuse or cancel an order where:

  • A product is unavailable

  • Payment cannot be authorised

  • Delivery information is incomplete or invalid

  • We identify an obvious pricing or product-description error

  • We reasonably suspect fraudulent or unauthorised activity

If payment has already been taken for an order we cannot accept, it will be refunded.

5. Prices and Payment

Prices are displayed in pounds sterling and include applicable UK taxes where relevant.

Delivery charges, where applicable, are shown before payment is completed.

We accept the payment methods displayed at checkout. Payment must be authorised before an order is dispatched.

We may change prices at any time, but changes will not affect orders that have already been accepted.

6. Promotions and Bundles

Promotional codes are subject to their stated conditions and may be withdrawn or amended where reasonably necessary.

Only one promotional offer may be used per order unless we expressly state otherwise.

Bundle prices already include the saving displayed on the product page and cannot be combined with welcome discounts, promotional codes or other offers unless specifically stated.

Savings are calculated against the current combined price of purchasing the included products separately.

We do not offer custom bundle combinations.

7. Delivery

We currently deliver to:

  • United Kingdom

  • France

  • Germany

  • Spain

  • The Netherlands

Orders are normally dispatched within 2–3 working days, excluding weekends and UK bank holidays. Any different dispatch estimate will be shown on the relevant product page.

UK delivery typically takes 2–5 working days from dispatch. European delivery typically takes 5–10 working days from dispatch.

Delivery times are estimates and cannot be guaranteed. Unless otherwise agreed, orders will be delivered within 30 days.

Where free UK delivery applies, this will be stated on the product page and at checkout.

Customers outside the UK may be responsible for import VAT, customs duties or courier handling fees. These charges are not included unless clearly stated at checkout.

If your country is not listed, contact us before ordering. Any separately arranged delivery must be confirmed by us in writing.

You are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. Address changes cannot be guaranteed once an order has entered the dispatch process.

Responsibility for the products remains with Rise Audio until they are delivered into your physical possession or to a person identified by you to receive them.

Please see our Shipping Policy for further information.

8. Your Right to Cancel

As an online customer, you have a legal right to cancel most orders without providing a reason.

Our voluntary returns policy extends this period by allowing you to request a return within 30 days of receiving your order.

To cancel or request a return, contact info@riseaudiogear.com or use our Contact page. Include your order number and the product you wish to return.

After notifying us, return the product within 14 days using the instructions provided.

You may inspect a product as you would in a shop. We may reduce the refund where handling beyond what is reasonably necessary has reduced the product’s value.

9. Return Costs and Refunds

For unwanted products or change-of-mind returns, you are responsible for the return delivery cost.

We recommend using a tracked and adequately insured service. Returned products remain your responsibility until they reach us.

Products should be returned complete and carefully packaged, with all components, hardware, instructions and accessories included. Original packaging is strongly recommended because it is designed to protect the product during transit.

When an entire eligible order is returned, we will refund the cost of our standard delivery option where applicable. Additional charges for enhanced or express delivery are not normally refundable.

Refunds will be made to the original payment method, normally within 14 days of receiving the returned product or acceptable evidence that it has been sent back.

Your payment provider may require additional time to credit the funds to your account.

Please do not return products without first receiving return instructions.

10. Bundle Returns

Bundles are sold as complete product combinations at a reduced price.

For a full change-of-mind refund, all products included in the bundle must be returned together, complete and in the required condition.

If only part of a bundle is faulty, damaged or incorrect, contact us so we can provide an appropriate remedy without requiring unaffected products to be returned unnecessarily.

11. Exchanges

We do not offer change-of-mind product exchanges.

If you require a different product, return the original purchase in accordance with our Returns Policy and place a new order.

This does not limit your rights where a product is faulty, damaged, misdescribed or otherwise does not conform to the contract.

12. Faulty, Damaged or Incorrect Products

We are responsible for supplying products that are of satisfactory quality, fit for purpose and as described.

If a product arrives damaged, faulty or incorrect, contact us as soon as possible at info@riseaudiogear.com. Include:

  • Your order number

  • A description of the problem

  • Photographs of the product

  • Photographs of the packaging and shipping label where relevant

Depending on the circumstances and your legal rights, we will arrange an appropriate repair, replacement, price reduction or refund.

Rise Audio will cover appropriate return delivery costs where a product is faulty, damaged in transit, incorrectly described or supplied incorrectly.

Nothing in these Terms limits your statutory consumer rights.

13. Product Warranty

Rise Audio products include a 12-month warranty against manufacturing defects from the date of delivery.

The warranty does not cover:

  • Accidental damage

  • Misuse or improper installation

  • Normal wear and tear

  • Damage caused by unsuitable wall fixings

  • Unauthorised alterations or repairs

  • Use outside the product’s stated specifications

The warranty is provided in addition to your statutory rights. Expiry of the warranty does not remove any rights you may have under applicable consumer law.

14. Cancellation Form

You may cancel by emailing us directly. Alternatively, you may use the following form:

To: Rise Audio Gear Ltd, 20 Lambeth Walk, Stamford, England, PE9 1BQ
Email: info@riseaudiogear.com

I hereby give notice that I wish to cancel my contract for the purchase of the following products:

Products:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:

A handwritten signature is only required when submitting this form on paper.

15. Intellectual Property

All website content, including product designs, text, photography, graphics, videos, branding and logos, belongs to Rise Audio Gear Ltd or is used with permission.

You may not copy, reproduce, distribute, modify or commercially use this content without prior written permission.

16. Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of your statutory consumer rights

  • Any liability that cannot legally be excluded

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or that result from information, circumstances or actions outside our reasonable control.

17. Privacy

We process personal information in accordance with our Privacy Policy.

By placing an order, you acknowledge that we must process certain personal information to accept payment, fulfil your order, arrange delivery and provide customer support.

18. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruption, customs delays, severe weather, industrial action, interruption of essential services or failures affecting third-party platforms.

We will take reasonable steps to minimise disruption and keep affected customers informed.

This section does not affect your legal rights if an order is not delivered within an agreed or legally required timeframe.

19. Changes to These Terms

We may update these Terms to reflect changes to our products, services, policies or legal obligations.

The Terms in force when your order is accepted will apply to that purchase. Any updated version will be published on this page with a revised date.

20. Governing Law

These Terms are governed by the laws of England and Wales.

If you live elsewhere in the UK or in another country, you retain any mandatory consumer protections available under the law that applies to you.

Nothing in this section prevents you from bringing proceedings in any court available to you under applicable consumer law.

21. Contact Us

For questions about these Terms, an order or your consumer rights, contact:

Rise Audio Gear Ltd
20 Lambeth Walk
Stamford
England
PE9 1BQ

Company number: 16811089
Email: info@riseaudiogear.com