terms & conditions

Welcome to riseaudiogear.com (“Site”), operated by Rise Audio (“we,” “our,” or “us”). By using this Site or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. General

  • These Terms apply to all visitors, users, and customers of our Site.

  • By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy.

  • We reserve the right to update or change these Terms at any time. Changes will be posted on this page with an updated effective date.

2. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Prices are displayed in GBP (£) and include applicable VAT (where relevant).

  • We accept major credit/debit cards and other payment methods displayed at checkout.

  • Payment must be made in full before goods are dispatched.

3. Shipping & Delivery

  • We ship within the UK, EU, USA, and other locations as listed at checkout.

  • Delivery times are estimates and not guaranteed, though we aim to meet or beat them.

  • Shipping costs will be displayed at checkout.

  • Customers are responsible for any customs duties, taxes, or import fees outside the UK.

4. Returns & Refunds

  • You may return products within 30 days of delivery (see our Returns Policy for full details).

  • Items must be unused, in original packaging, and in resaleable condition.

  • Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.

5. Product Information

  • Our stands are handcrafted with natural hardwood tops, which means variations in grain, colour, and texture are expected and celebrated as part of their character.

  • Product images are for illustrative purposes; actual items may vary slightly.

  • We make every effort to ensure descriptions are accurate but cannot guarantee that all details are error-free.

6. Intellectual Property

  • All content on this Site (including text, images, branding, and designs) is the property of Rise Audio and protected by copyright, trademark, and intellectual property laws.

  • You may not reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

  • Rise Audio is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the purchase price of the product in question.

  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.

8. Warranty

  • Our products are guaranteed against manufacturing defects for 12 months from delivery.

  • This warranty does not cover damage caused by misuse, accidents, or unauthorised modifications.

9. Governing Law

  • These Terms are governed by and construed in accordance with the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

For any questions about these Terms, please contact us:

Rise Audio

Email: info@riseaudiogear.com