Shipping Policy

At Rise Audio, every order is carefully prepared and securely packaged to help ensure it arrives safely and in excellent condition.

Processing Times

Orders are typically dispatched within 2–3 working days, excluding weekends and UK bank holidays.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.

During product launches, restocks or particularly busy periods, dispatch may take slightly longer. Any different dispatch estimate will be clearly shown on the relevant product page.

UK Delivery

We deliver throughout the United Kingdom.

Standard UK delivery typically takes 2–5 working days from dispatch.

Delivery charges are calculated at checkout based on the size and weight of your order. Where free UK delivery applies, this will be clearly stated on the product page and shown at checkout.

Delivery times are estimates and cannot be guaranteed.

European Delivery

We currently deliver to:

  • France

  • Spain

  • Germany

  • The Netherlands

European delivery typically takes 5–10 working days from dispatch. Customs processing, local courier delays and busy delivery periods may occasionally extend this timeframe.

Available delivery options and costs will be shown at checkout.

Customers are responsible for any import VAT, customs duties or courier handling fees charged by the destination country. These charges are not included in the product or delivery price unless clearly stated at checkout.

Don’t See Your Country Listed?

Contact us at info@riseaudiogear.com before placing your order. Depending on the destination, product size and available courier services, we may be able to arrange delivery separately.

Any additional delivery costs, customs requirements or restrictions will be confirmed before your order is processed.

Delivery Costs

Delivery rates are calculated automatically at checkout based on:

  • Your delivery destination

  • Parcel size and weight

  • The products included in your order

The final delivery cost will be shown before payment is completed.

Packaging

Every Rise Audio product is securely packaged using protective materials and durable outer packaging to minimise the risk of damage during transit.

We recommend keeping the original packaging for at least 30 days after delivery, particularly if you may need to return the product.

Delivery Delays

While we aim to meet all estimated delivery times, delays can occasionally occur due to customs processing, courier disruption, severe weather or peak delivery periods.

If your order has not arrived within the estimated timeframe, contact us at info@riseaudiogear.com with your order number and we’ll investigate it with the courier.

Lost Orders

If your tracking information has not updated for an extended period, or you believe your parcel has been lost, contact us at info@riseaudiogear.com.

We’ll investigate the shipment and arrange an appropriate replacement or refund if the parcel is confirmed as lost.

Damaged Orders

Please inspect your order as soon as possible after delivery.

If it arrives damaged, contact us as soon as possible and ideally within 48 hours, providing:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the outer packaging

  • A photograph of the shipping label

This helps us investigate the issue with the courier and resolve it as quickly as possible.

Where an item has been damaged in transit, we’ll arrange an appropriate replacement or refund at no additional cost.

Reporting damage outside the suggested 48-hour period does not affect your statutory consumer rights.

Incorrect Delivery Details

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Contact us immediately if you notice an error. We’ll do our best to update the address before dispatch, but changes cannot be guaranteed once the order has entered the shipping process.

Additional delivery charges may apply if an order is returned to us because an incorrect or incomplete address was provided.

Returns

For information about returning an unwanted, damaged or faulty product, please see our Returns Policy.

Questions?

For questions about delivery or an existing order, visit our Contact page or email info@riseaudiogear.com.