Returns & Refunds

We want you to be completely satisfied with your Rise Audio purchase. If something isn’t right, the information below explains how to return an item or report a problem.

30-Day Returns

You may request a return within 30 days of receiving your order.

To start a return, contact us through our Contact page or email info@riseaudiogear.com, including your order number and the item you wish to return.

Once your return has been approved, we’ll provide the return instructions and address. Please return the item within 14 days of notifying us.

Return Condition

You may inspect your purchase as you would in a shop. Returned products should be complete, carefully repackaged and in a resalable condition.

Please include all supplied components, hardware, instructions and accessories. We strongly recommend using the original packaging, as it is designed to protect the product during transit.

We may reduce the refund if a product has been handled beyond what is reasonably necessary to inspect it and its value has consequently been reduced. This does not affect your statutory consumer rights.

Return Delivery Costs

For unwanted products or change-of-mind returns, customers are responsible for the return delivery cost.

We recommend using a tracked and adequately insured delivery service, as returned items remain your responsibility until they reach us.

If your order is faulty, damaged in transit, incorrectly described or the wrong product was supplied, Rise Audio will cover the appropriate return delivery cost.

Original Delivery Charges

When an entire eligible order is returned, we’ll refund the cost of our standard delivery option where applicable.

If you selected an enhanced or express delivery service, any amount paid above the standard delivery cost will not normally be refunded.

Original delivery charges are not normally refunded when only part of an order is returned.

Damaged, Faulty or Incorrect Products

Please inspect your order as soon as possible after delivery.

If a product arrives damaged, faulty or incorrect, contact us as soon as possible at info@riseaudiogear.com and provide:

Your order number
A description of the problem
Photographs of the product
Photographs of the outer packaging and shipping label if the item was damaged in transit

We’ll review the issue and arrange an appropriate repair, replacement or refund at no additional cost where applicable.

This policy does not limit your statutory rights relating to faulty, misdescribed or unsatisfactory goods.

Natural Materials

Rise Audio products containing solid walnut are made using natural wood. Variations in grain, colour and pattern are expected and make every product unique.

These natural variations are not considered faults. This does not affect your rights if a product is damaged, materially different from its description or otherwise faulty.

Refunds

We’ll inspect your return once it arrives and confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method, normally within 5–7 working days of receiving the returned product or acceptable evidence that it has been sent back.

Your bank or payment provider may take additional time to place the funds into your account.

How to Start a Return

Your order number
The product you wish to return
Your reason for returning it
Relevant photographs if the product is damaged, faulty or incorrect

Please do not return a product before receiving return instructions from us.

Questions?

For questions about a return or refund, visit our Contact page or email info@riseaudiogear.com.

This returns policy is in addition to, and does not affect, your statutory consumer rights.