Privacy Policy

Last updated: 27 July 2026

Rise Audio Gear Ltd, trading as Rise Audio, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we use it, who we share it with and the rights available to you when you visit riseaudiogear.com, contact us, join our mailing list or place an order.

Who We Are

Rise Audio Gear Ltd is the controller responsible for the personal information described in this policy.

Company name: Rise Audio Gear Ltd
Trading name: Rise Audio
Company number: 16811089
Address: 20 Lambeth Walk, Stamford, England, PE9 1BQ, United Kingdom
Email: info@riseaudiogear.com

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Telephone number, where provided

  • Billing and delivery addresses

  • Order and transaction details

  • Products viewed, added to your basket or purchased

  • Messages, enquiries and customer-support correspondence

  • Marketing preferences

  • IP address, browser, device and operating-system information

  • Referring website and pages visited

  • Website interactions and approximate location data

  • Cookie identifiers and advertising information

Payment information is processed securely by the payment provider available through our checkout. Rise Audio does not normally receive or store your complete payment-card details.

How We Collect Information

We collect information when you:

  • Place or attempt to place an order

  • Contact us

  • Join our mailing list

  • Apply to our ambassador programme

  • Use or browse our website

  • Accept analytics or advertising cookies

  • Interact with our emails, advertisements or social-media content

We may also receive information from service providers involved in operating the website, processing payments, delivering orders, preventing fraud and measuring advertising performance.

How We Use Your Information

We use personal information to:

  • Process and fulfil orders

  • Take payment and issue refunds

  • Deliver products and provide tracking information

  • Respond to questions and provide customer support

  • Manage returns, damaged deliveries and warranty enquiries

  • Prevent fraud and protect the security of our website

  • Maintain financial, tax and business records

  • Improve our products, website and customer experience

  • Measure website usage and performance

  • Send marketing emails where you have opted in

  • Measure and improve our advertising

  • Create advertising audiences and show relevant advertisements where consent has been provided

  • Comply with our legal and regulatory obligations

Our Lawful Bases

UK data-protection law requires us to have a lawful basis for using personal information.

We rely on the following lawful bases:

Contract

We use your information when it is necessary to process an order, take payment, deliver products, manage a return or provide customer support relating to your purchase.

Legal obligation

We retain and use certain information where necessary to comply with tax, accounting, consumer-protection and other legal requirements.

Legitimate interests

We may use information to operate and secure our business, prevent fraud, respond to enquiries, improve our products and website, and understand general business performance. We only rely on legitimate interests where our interests are not overridden by your rights.

Consent

We rely on consent for marketing emails and for non-essential analytics or advertising technologies where consent is legally required. You can withdraw your consent at any time.

Cookies and Similar Technologies

Our website uses cookies, pixels and similar technologies.

These may include:

Essential cookies

These are required for functions such as the shopping basket, checkout, security and remembering your cookie preferences.

Analytics cookies

Google Analytics may collect information about how visitors find and use the website. This helps us understand site traffic, page performance and customer journeys.

Advertising cookies and pixels

The Meta Pixel may collect information about visits and interactions with our website, including pages viewed, products viewed, basket activity and completed purchases. This helps us measure advertising performance, understand whether advertisements lead to sales and show more relevant advertisements on Meta platforms such as Facebook and Instagram.

Preference cookies

These remember choices that improve your experience on the website.

Where required, non-essential analytics and advertising technologies will only be used after you provide consent.

You can accept, reject or change your choices using the Cookie Preferences control on our website. Withdrawing consent does not affect processing that took place before consent was withdrawn.

You can also manage cookies through your browser, although disabling essential cookies may prevent parts of the website from working correctly.

Marketing Communications

We will only send promotional emails where you have opted in or where another lawful basis permits us to do so.

You can unsubscribe at any time by:

Unsubscribing from marketing will not prevent us from sending essential messages about an order or customer-service enquiry.

Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers that help us operate the business, including:

  • Squarespace, which hosts and operates our website and online store

  • Payment processors

  • Delivery and fulfilment companies

  • Email and marketing platforms

  • Google Analytics

  • Meta, including Facebook and Instagram advertising services

  • Website-security and fraud-prevention providers

  • Professional advisers such as accountants, insurers and legal advisers

  • Government bodies, regulators or law-enforcement authorities where legally required

These providers may only receive the information reasonably necessary to perform their services.

Some providers may act as independent controllers of personal information. Their use of information will also be governed by their own privacy policies.

International Transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used. These may include UK adequacy regulations, approved contractual protections or other safeguards recognised under applicable data-protection law.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

This generally means:

  • Order and transaction records may be retained for up to six years where required for tax, accounting, legal or dispute-resolution purposes

  • Customer-service correspondence is retained for as long as necessary to resolve the enquiry and deal with any related legal obligations

  • Marketing information is retained until you unsubscribe or withdraw your consent

  • Cookie and analytics information is retained according to the settings and retention periods applied by the relevant platform

  • Information needed to prevent fraud or maintain suppression records may be retained where reasonably necessary

We may retain information for longer where required by law or where it is needed to establish, exercise or defend a legal claim.

Data Security

We use appropriate organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our website and checkout are operated through established third-party platforms using security measures appropriate to online commerce.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on where you live and the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Receive certain information in a portable format

  • Withdraw consent at any time

  • Object to direct marketing

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, email info@riseaudiogear.com. We may need to verify your identity before completing the request.

Complaints

Please contact us first if you have concerns about how we use your personal information, and we will do our best to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

Customers in the European Economic Area may also contact the data-protection authority in their country.

Children’s Information

Our website and products are not directed at children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact info@riseaudiogear.com.

Third-Party Links

Our website may contain links to social-media platforms and other third-party websites.

We are not responsible for the privacy practices, security or content of those websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal requirements or business operations.

The latest version will always be published on this page with the date it was last updated.

Contact Us

For questions about this policy or how we use personal information, contact:

Rise Audio Gear Ltd
Trading as Rise Audio
20 Lambeth Walk
Stamford, England
PE9 1BQ
United Kingdom

Company number: 16811089
Email: info@riseaudiogear.com